Shipping policy

We want your little magic to arrive safely. Shipping is free to every destination available at checkout, with no minimum spend. Your checkout shipping option is called Free shipping.

Delivery estimate Please allow **5–12 business days from order confirmation**, including preparation and transit. Business days are Monday to Friday, excluding public holidays. This is an estimate, not a guaranteed arrival date. Customs checks, local carrier delays or remote locations may take longer. We’ll help if your parcel has not arrived as expected.

Dispatch and tracking We’ll email you when your order is dispatched, with a tracking link when one is available. Tracking can take a little time to show its first update. If an order ships in separate parcels, each available tracking link will be provided.

Your delivery details Please check your address before ordering. For a correction, email **greyfoxcommerce@fastmail.com** with your order number as soon as possible. We’ll do our best to help; changes may not be possible after dispatch.

International orders Any import charges or duties that apply to your destination are separate from the free shipping rate. We do not promise that international orders are free of those charges. Any charges collected by checkout are shown before payment.

When something goes wrong If your parcel arrives damaged, appears lost or is taking longer than expected, contact **greyfoxcommerce@fastmail.com** with your order number. Photos of damage can help us investigate, but do not limit your legal rights. We’ll review the issue and arrange an appropriate resolution.

Priority Processing moves preparation ahead of standard orders; it does not mean express shipping or a guaranteed arrival date. Shipping Protection is an additional order benefit and does not reduce the protection you already have under consumer law.